It is possible to exchange a product within 15 days of receiving your order. 

The return of the items is done at your expense by a courier service of your choice. We will return the desired item by local courier service (Canada Post).

How to return an item: 

1. Please return your items in their original and unused condition in their undamaged packaging.

2. Fill out the return form and include it with your package. It is imperative to have your name and order number to proceed with the exchange. Please be sure to write your full name and order number. 

3. Send your package via the postal service of your choice. Please allow 14 days for your request to be processed, in the event that your item is out of stock we will refund you.

4. Send the return package to the following address:

223 Heriot

** Umana reserves the right to refuse the exchange if the product does not meet the following criteria:

  • Original packaging
  • Not used or washed with the labels affixed to the product.
  • Be clean and odorless, especially for skin-to-skin sweaters

If the product does not meet these criteria it will be returned to the buyer at his expense.

Damaged items:

If you receive a damaged item, please contact us immediately.

If you have a claim, please contact us at 

It will be imperative to send us a picture of the item in question as well as your order number. 

Download and print the return form, or fill the form below